EMAIL US
Reach us by email any time! We’ll do our best to respond as quickly as possible. telecomssupport@apua.ag
CALL US
Talk to us directly for additional help immediate answers to your questions. Call 611/480-4638
Give our Customer Care Center a call by dialing 611. Our Customer Care team will do basic troubleshooting on the phone. If the problem requires a technician’s visit the Customer Care team will log the information and a crew would be dispatched to assess and rectify the issue.
inet home internet is provided through fibre technology which requires a physical fibre cable to line connection. The top benefit of this connection is the quality of service that you get. Unlike other wireless connections, fibre’s signal barely degrades the further it moves from the source of the connection. For example, wireless connections have a distance and capacity limitations.
Installation takes on average 1-2 weeks for new service.
Home / Business internet offers unlimited data, you are charged based on the speed of your internet and not how much you surf, stream and download. Mobile data services are allotted a specific amount to be used.
All inet fibre connections come with phone service at no extra cost. The service comes with an allocation of complimentary minutes.
There are many ways to pay online:
- The inet Home/Business online portal.
- Online banking.
- Dial *121# and press the call button, then select the appropriate option.
- Log in your Inet App. Your balance can be viewed on the home screen.
- One attempt will be made for auto-renewal of the last data plan which would be accepted once there is sufficient funds on the account.
- You can add a data plan manually by dialing *121# and select the relevant option from the available list.
Yes; your unused minutes and data allowances will rollover once you allow the plan to auto renew or if you activate the same or another plan within 48 hours. During the grace period you must manually activate a new plan via the My inet app or by dialing *121#. If you allow the 48 hour grace period to expire any unused benefits will be lost and will NOT rollover. Rollover is capped at a maximum of 200GB of data and 5000 Minutes.
- Call our Customer care number at 611.
- Send email to telecomssuport@apua.ag
- Log into your inet app and create a service request.
- Log into your inet app and select a new plan.
- Add a service plan manually by dialing *121# and select the relevant option from the available list.
Inet Mobile offers esim services. Before coming instore please ensure that your handset is compatible with esims.
The installation process takes an average of 1-2 weeks for new service.
Visit any of our APUA branch locations and ask for a Telephone Features Application form. You can also fill it out electronically by clicking this link
For billing inquiries please give us a call at 611.
Technical assistance is provided by dialing 611
Yes, you can pay via the following methods:
- inet Home/Business Online Portal
- Online Banking
- You will not have access to any unused bundles during the grace period since during that time there is no active bundle.
- You will only regain access to these unused bundles, once a plan is activated before the 48 hour grace period ends.
- Please note: During the grace period you will be charged Pay As You Go data rates for data usage.
- You can dial *121# to view both minute and data balances.
OR
- You can visit the balances section on the My inet app.
No; you can only activate one plan at a time. Customers do however have the ability to change plans E.g. You can activate a 7 day plan and 6 days later you can change to a 30 day plan.
NB: If you have minutes/data remaining from your current 7 day plan at the time the plan was changed to 30 days, the unused minutes/data will then be rolled over to be used with the 30 days plan.
Yes; your unused minutes and data allowances will rollover once you allow the plan to auto renew or if you activate the same or another plan within 48 hours. During the grace period you must manually activate a new plan via the My inet app or by dialing *121#. If you allow the 48 hour grace period to expire any unused benefits will be lost and will NOT rollover. Rollover is capped at a maximum of 200GB of data and 5000 Minutes.
If you do not have sufficient credit at the time the bundle is set to expire/auto renew, the bundle will still expire. You will be billed at overage / Pay-as-you-go rates if you continue to use the service.There is a 48 hour grace period after the plan expires in which you can top up and reactivate the same plan or another plan via the My inet app or dial *121#. Any unused benefits (minutes/data) will be stored during the grace period for your future use.
Please note that during the 48 hour grace period you will be required to activate the bundle on your own via the My inet app or by dialing *121# as the plan will NOT auto renew.
Unused minutes or data from your previous plan will be added to your new plan during auto renew or manual activation during the grace period.
Yes; All plans are set up to auto renew at the anniversary date and time of purchase. Provided that you top up your account with the required credit prior to plan expiration your plan will auto renew.
If you allow your plan to expire, you have a 48 hour grace period to activate the same or another plan. After the new plan has been activated the unused portion of the old plan gets added to the benefits of the new plan.
Yes you can purchase these plans via the My inet App.
| Local Calls | Charge |
| Fixed Lines | $0.55 |
| inet Mobile | $0.55 |
| Other Mobile | $0.83 |
| Description | Charge |
| Out Of Bundle Data | $0.55 per MB |
If your minutes or data have been depleted, you will be billed at overage rates. It is recommended that you purchase a new plan or add-on to avoid getting overage charges.
Yes, your plan will automatically renew once there is sufficient credit on the account at the time of expiry.
On-net is another term for within the network. An on-net call would be inet mobile to inet mobile, or inet mobile to landline.
Local on-net SMS is only applicable to other inet mobile customers. Fair usage policy 5000 SMS
- The inet Mobile Talk, Talk and Data and Data Only Plans are offered for individual and not commercial use or usage by groups or individuals. Any usage that contravenes the above will result in the immediate termination of the particular package.
- APUA reserves the right to terminate the inet Mobile Talk, Talk and Data and/or Data Only Plans forthwith if in its sole opinion the package is being abused.
- APUA reserves the right to modify or discontinue (permanently or temporarily) the plans being offered to its customer at its discretion.
- APUA reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its mobile Talk, Talk and Data and/or Data Only Plans. In the event of APUA giving notice to customers of any such changes to or cancellation of the package, it shall suffice for APUA to give customers notice via messages to customer’s handset/device or to post such notification on APUA’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
- Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made for the new plans via the use of the USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. APUA shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
- Subject to the above, the standard Prepaid and 4G terms and conditions shall apply.
Yes you can top up via the My inet App.
Any of inet Mobile’s data only prepaid or postpaid plans can be used with a Mi-fi.
Yes; each plan requires a deposit of $200.
For postpaid if your data is finished, you will be billed at overage rate until you’ve reached your credit limit. It is recommended that you purchase a data add-on to avoid getting overage charges.
For prepaid you will need to purchase an add on or activate a new plan.
The overage charge for data is $0.35 per mb. It is recommended that you purchase a data add-on to avoid getting overage charges.
Yes, the add-ons can be purchased via the my inet app or via the web self-care.
Yes, you may purchase as many add-ons as you wish.
All postpaid customers have 45 days after the bill date to pay their bills. However Mi-Fi users are encouraged to make payments by the 1st of each month to avoid being credit limit barred.
The capacity of Mi-Fi devices vary. Check your device details to get information on its capacity.
You are able to check your data and account balances by logging onto the My inet app or using our web self-care. Your login details can be found on the inside of the back cover of your Mi-Fi device.
Mi-Fi users are encouraged to monitor their data usage using the My inet app or using our web self-care. Additionally, a credit limit has been set on your account to prevent overage charges.
Mi-Fi users are reminded that video streaming (Netflix, Youtube) will quickly deplete data. Video streaming and downloads should be monitored closely.
If you are unable to access data this could be one of two reasons.
Postpaid
a. Credit limit barred.
- Please make a payment to reduce your amount owing below your credit limit. A purchase of a data add-on is also encouraged as to avoid overage charges.
b. Account disconnected for non-payment
- If you are disconnected due to non payment, please make a payment to restore your account.
Prepaid
Check your data balance to ensure that your data hasnt depleted.
To sign up for postpaid, customers need a government photo ID and a deposit.
Yes, you can. To switch you will need to bring a photo ID and the required deposit. Your mobile number will remain the same.
There are many ways to pay our postpaid bill online:
- Via the My inet App
- Online Banking
Postpaid data and minutes rolls over automatically. However in the event of disconnection rollover data and minutes will be lost.
Credit limit is a spending limit that is applied to all postpaid accounts.
Your credit limit is determined by the postpaid plan which you have signed up for. By default your credit limit is set to 3X your monthly subscription. However, some customers may have their credit limits manually adjusted due to various reasons.
When the total amount owing on your account has reached or surpassed the credit limit figure, you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and sms are not affected.
When you have reached or surpassed your credit limit, you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and sms are not affected.
No, when credit limit barred, you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and sms are not affected.
Yes, you are free to increase your credit limit.To increase your credit limit higher than the default of 3X of your monthly subscription, you would be required to pay a deposit equal to the increase requested. E.g to increase a $300 credit limit to $400, you would need to pay an additional $100 deposit.NB: deposits are non-refundable while your account is active. Deposits are only refunded (full or partial) after the account has been closed and all outstanding balances have been paid.
Yes, you can decrease your credit limit at anytime.NB: deposits are non-refundable while your account is active. Deposits are only refunded (full or partial) after the account has been closed and all outstanding balances have been paid.
No, because by doing this you will be credit limit barred and remember when credit limit barred you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and SMS are not affected.
Credit limit barring is automatically removed once the total amount owing is lower than the credit limit amount. This can be achieved either by bill payment or manually adjusting the credit limit figure.